Programming isn't about what you know; it's
about what you can figure out.
... It is also a gigantic undertaking in the
foundations of knowledge.
It's logic-based
creativity.
Experience
INDEAVR -
Software Developer
|
Sep 2021 - PresentSep 2021
Skyshop Bulgaria Ltd. -
2 yrs 6 mos
Website Administrator
• Supervise the entire web sales process: from website content,
through the proceeding and processing of web orders, to the interoperability
between the eCommerce platform and the ERP software used by the company.
• Communicate with development teams to discuss, analyze, or resolve usability
issues; and to specify business requirements.
• Identify or address interoperability requirements.
• Recommend web site improvements.
• Locate or resolve sources of problems, or recommend actions for their
resolution.
• Provide training or technical assistance in web site implementation or
use.
• Review or update web page content.
• Collaborate with other departments to manage projects, such as e-marketing
campaigns.
8 mos |
Feb 2021 - Sep 2021
Contact Center Team Manager
• Handle daily operations and make sure correct procedures are followed.
• Routinely give directions to the team members on what to do and how to
improve.
• Offer advice or authorize a special adjustment, when an employee needs help
dealing with customer concerns.
• Schedule workers to ensure adequate coverage
and to maximize the productivity of resources (people, technology etc.).
• Set goals for team members to achieve as a way to spur performance
and to measure effectiveness.
• Hire, coach and provide training to team members
to maintain high customer service standards.
• Monitor and improve ordering, telephone handling and other procedures.
• Evaluate performance with key metrics
and think of ways to increase productivity and customer satisfaction.
• Prepare reports for different departments or upper management.
9 mos |
Jun 2020 - Feb 2021
Contact Center Web Sales Agent
• Provide customer service and sales support across multiple digital platforms,
including but not limited to Social Media Platforms and Email.
Manage large amounts of inbound and outbound calls in a timely manner.
• Deal with customer doubts and handle tough questions from skeptical prospective
customers.
• Perform cost-benefit and needs analysis of existing/potential customers to meet
their needs.
• Establish, develop and maintain positive business and customer
relationships.
• Expedite the resolution of customer problems and complaints to maximize
satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
1 yr 3 mos |
Apr 2019 - Jun 2020
Studio Moderna -
1 yr 4 mos
Call Center Inbound Agent
• Manage large amounts of inbound and outbound calls in a timely manner.
• Seize opportunities to upsell products when they arise.
• Present, promote and sell products using solid arguments to existing and
prospective customers.
• Build sustainable relationships and engage customers by taking the “extra
mile”.
• Keep records of all conversations in the call center database in a
comprehensible way.
• Meet personal/team qualitative and quantitative targets.
8 mos |
Aug 2018 - Mar 2019
Call Center Outbound Telemarketing Agent
• Call people using a given phone directory to sell products.
• Use scripts to provide information about product's features,
prices etc. and present their benefits.
• Ask pertinent questions to understand the customer's
requirements.
• Persuade the customer to buy by demonstrating how merchandise meet
their needs.
• Deal with complaints or doubts to safeguard the company's
reputation.
• Go the “extra mile” to meet sales quota and facilitate future
sales.
• Keep records of calls and sales and record useful information.
Cambridge ESOL Level 1 Certificate in ESOL International - First Certificate in English
(Council
of Europe Level B2) -
Issued Aug 2009 by University of Cambridge
Student Projects
Office Board
Web application for office communication
ASP.NET CORE 5.0 with Angular
Messages board for sharing important messages with team members.
Tasks board for keeping track of tasks which should be done inside the team.
Comments option for the tasks.
My project for the Angular course at SoftUni. (August 2021)
Responsive and customizable E-Commerce Web application.
ASP.NET CORE 5.0 with ASP.NET Identity System, MVC Areas with Multiple Layouts,
Razor Pages, MS SQL Server, Entity Framework Core, Repository Pattern and whatever
comes in handy.
